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Delivery Charges and Packing Costs

Delivery charges and packing costs are structured as follows:

  1. 1. For Products Up to 1 kg:
    • Delivery Charges: Rs.180/-
    • Packing Charges: Rs.30/-
    • Total Charges: Rs.210/-
  2. 2. For Products Over 1 kg
    • Delivery Charges: Varies based on weight.
    • Packing Charges: 40 PKR
  3. 3. Exclusive Rates for Premier Dropshippers
    • 50+ Delivered Orders Per Day
      • Reduced Delivery Charges: 150 PKR
      • No Return Handling Fees
    • Below 50 Delivered Orders Per Day
      • A return handling fee of 75 PKR per failed delivery will apply
Additional Information:
  • These delivery charges are separate from your selling price or COD price
  • In case of product delivery failure, a fee of Rs. 75/- will be deducted from your profit for return handling, which is separate from the delivery charges.

Profit Payment Policy

At Zee Dropshipping, we are committed to providing timely payments to our dropshippers. Here’s how our payment system works:

  1. 1. Standard Payment Schedule:
    • Payments are processed every Monday.
    • For accurate distribution of profit, it is essential to provide the correct title of your account, account number, or IBAN number
  2. 2. Enhanced Payment Schedule:
    • Dropshippers with more than 100 orders delivered daily will receive payments twice a week, on Tuesdays and Mondays.
    • Payments are transferred through banking channels for secure transactions.

    Important Notes:

    • Payments are calculated based on delivered orders and processed in accordance with our payment policy
    • Ensure that all orders are correctly processed and delivered to be eligible for payments.

Refund/Complaint Handling Policy

At Zee Dropshipping, we prioritize customer satisfaction. If a customer receives an incorrect, broken, or damaged item, we will arrange for an exchange delivery. Please follow these steps to file a complaint:

How to File a Complaint:

  1. 1. Claim Submission:
    • Claims must be submitted within 48 hours of delivery
    • To initiate a claim, please call our customer support
    • Ensure you have video proof showcasing the issue, as verbal claims will not be accepted.
  2. 2. Process:
    • Call our support team.
    • Provide detailed information about the issue and share the video proof.
    • Our support team will assist you in the process and arrange for an exchange delivery if needed

    Proof and Timeline:

    • Video Proof: Video evidence demonstrating the fault is mandatory. Verbal complaints or written descriptions alone will not suffice.
    • Timely Claims: Claims must be made within 48 hours of receiving the parcel. Claims submitted after this timeframe will not be considered.